GDPR Compliance

Last updated: January 2026

If you are located in the European Union (EU) or European Economic Area (EEA), you have specific rights regarding your personal data under the General Data Protection Regulation (GDPR). This page explains your rights and how you can exercise them.

For full details on how we collect, use, and store personal data, please review our Privacy Policy and Terms of Service.

 

1. Right to Access Your Personal Data

You may request a copy of the personal data we hold about you, including account information and order details.

To request your data:

Request a Personal Data Report

 

2. Right to Rectification (Correct Your Data)

If the information we hold about you is inaccurate or incomplete, you may update it through your account page or by contacting us.

Edit My Account Information

 

3. Right to Data Portability

You may request a downloadable copy of your personal data in a commonly used, machine-readable format.

Available downloads may include:

  • Personal information

  • Order information

Download My Data

 

4. Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal data.

Please note:

  • Deleting your data will permanently delete your customer account

  • We may retain certain data as required by law (e.g., tax, fraud prevention)

Request Data Deletion

 

5. Right to Restrict Processing

In certain circumstances, you may request that we limit how we use your personal data (for example, while verifying accuracy of your data or addressing an objection).

To submit a restriction request:

Email us at support@generayxion.com

 

6. Right to Object

You may object to the processing of your data for:

  • direct marketing

  • profiling related to marketing

  • certain legitimate-interest uses

 

To object, email us at support@generayxion.com

 

7. Right to Withdraw Consent

If you previously consented to marketing emails, SMS, or cookies, you may withdraw that consent at any time using:

  • Unsubscribe links in emails

  • STOP commands for SMS

  • Cookie preference tools

  • Or by emailing us directly

 

 

8. Verification & Response Time

We may require proof of identity to ensure your personal data is not disclosed or deleted improperly.

We respond to GDPR requests within 30 days, as required by law.

 

9. Data Transfers Outside the EU/EEA

Shopify processes and stores data in Canada and the United States.

Both transfers are handled according to GDPR requirements.

For details, see our Privacy Policy and Shopify’s Data Processing Addendum.

 

10. Contact Information

To exercise any GDPR rights or ask questions:

📧 support@generayxion.com

📍 Generayxion

3660 E Colorado Blvd #1094

Pasadena, CA 91107, USA


You may also contact your local Data Protection Authority if you are not satisfied with our response.