Return and Refund policy

Last updated: January 2026

We want you to love your purchase, and we make returns simple. Please review the policy below to ensure a smooth experience.

 

Return Window

We accept returns within 14 days of delivery. Requests made after 14 days will be declined.

Non-returnable items:

  • SALE, FINAL SALE, sample sale, clearance styles

  • Items bought with store credit or coupon codes

  • Gift cards

  • Custom, personalized, or special-order items

  • Hazardous materials, beauty/personal items

 

Shipping charges from the original order (if applicable) are non-refundable.

 

Return Eligibility

To qualify for a return, items must be:

  • unworn, unused, unwashed

  • in original condition

  • with tags attached

  • in original packaging

  • accompanied by your email receipt

Returns without prior authorization will be rejected.

 

How to Start a Return

Email support@generayxion.com with your:

  • name

  • order number

  • reason for return

  • photos (if item is defective/incorrect)

You will receive return instructions once the request is approved.

 

Exchanges

We offer size exchanges only (not color or style).

If you prefer a different item, please return your item and place a new order.

If you’re unsure about sizing before purchase, email us — we’re happy to help.

 

Exchanges & Return Fee Waivers

We’re happy to waive the return shipping fee if you choose to exchange your item for another product, size, or color.

To qualify for a fee waiver, you must:

  1. Place a new order for the item you want

  2. Email us at support@generayxion.com with:

    • your original order number

    • your new order number

  3. Wait for our confirmation email approving the fee waiver

  4. Return the original item following the instructions we provide

 

Once approved, we will waive the return shipping cost for the original item.

 

Important Notes

  • The return fee waiver applies only to exchanges (new order required).

  • The new order must be for a different size, color, or product.

  • Refunds without an exchange will follow the standard return policy, including return postage and handling fees.

  • All exchange items must meet standard return eligibility requirements (unused, unwashed, tags attached, original packaging).

 

Return Shipping Costs

  • If the item is defective or incorrect → we cover return shipping

  • If the return is for any other reason → customer pays return postage

  • If you choose store credit instead of a refund → we cover return postage

 

If we provide the return label for a non-defective return, the postage cost + a US$15 handling fee will be deducted from your refund.

 

International Returns

If a package is returned because the customer refused to pay duties/taxes, a US$15 restocking fee will be deducted from the refund in addition to return shipping costs.

 

Sizing, Measurements & Fit

We provide detailed measurements for every garment.

Minor variations are normal. A tolerance of ±6 cm (±2 inches) is considered acceptable and not a defect.

Incorrect size selection is the customer’s responsibility.

 

Damaged, Defective, or Incorrect Items

If your order arrives damaged or incorrect, contact us immediately with photos at support@generayxion.com.

Our responsibility includes:

  • manufacturing defects

  • wrong product sent

  • wrong size or color sent

 

We will issue an approval code, provide free return postage, and guide you through next steps.

 

Lost or Stolen Packages

Once an order is marked “delivered” by the carrier, it is considered fulfilled.

We cannot be held responsible for theft or missing packages after delivery.

To reduce risk, consider shipping to a secure address (workplace, building concierge, etc.).

 

Incorrect Address

We are not responsible for packages lost or undelivered due to incorrect or incomplete addresses provided at checkout.

 

EU Customers – 14-Day Cooling-Off Period

Customers receiving shipments within the European Union have the right to cancel or return their order within 14 days of delivery for any reason, provided the item is unused, with tags, in original packaging, and accompanied by proof of purchase.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds will be issued back to the original payment method within 10–14 business days.

Your bank or card provider may require additional time to post the refund.

If 15+ business days have passed since approval, please contact us at support@generayxion.com.

 

High Return Rate / Account Review

If we identify unusually frequent returns or behavior inconsistent with normal use, we reserve the right to refuse future transactions.